FAQ

To get your items autographed, you can either purchase an autographed item from our store or send in your own item to be autographed by John Russo. If you choose to send in your item, please make sure to provide insured shipping to ensure that your item is protected during transit. Once we receive your item, John will autograph it and send it back to you. The turnaround time for autographed items is about 3 weeks. Please send a message via the contact form.

The shipping time for most books is 3-4 weeks due to John's busy schedule and the publisher's schedule. Please note that this timeline is an estimate and may vary depending on the availability of the book. However, we believe it's worth the wait!

The estimated shipping time for autographs and most collectibles is 7-10 days. However, the delivery time may vary based on your location. Please keep in mind that this timeline is an estimate, and unforeseen circumstances may cause delays.

Personalized videos will be delivered within 24 hours of your purchase. Once you place your order, our team will contact you to confirm the details of your request and then deliver the personalized video to you via email.

To get in touch with Team Russo, please use the contact form on the shop. If you have an order number, please be sure to include it in your message. Our team will get back to you as soon as possible.

Yes, we offer certificates of authenticity for all autographed items. In addition, we also provide photos of John Russo with your autographed item as further proof of authenticity.

Shipping costs vary depending on the destination of the product. Your shipping cost will be calculated at checkout based on the weight and size of the items in your order, as well as the destination.

If you have any additional questions, please do not hesitate to contact us via the contact form on our website. Our team is happy to assist you and answer any questions you may have about our products or services.

You can cancel your order as long as it hasn't shipped yet. Please contact us as soon as possible to cancel your order.

Yes, we offer international shipping. Please note that shipping times and costs may vary depending on the destination.

We accept all major credit cards, PayPal, Apple Pay, and Google Pay.

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to track your package.

Yes, all of our products are authentic. We work directly with John Russo to ensure the authenticity of every autographed item.

Yes, you can request a specific inscription for your autographed item. Please include your request in the order notes.